Emergency Contractors

During our closure period, should you experience an urgent issue and are unable to contact your Property Manager, please reach out directly to one of the contractors listed below according to the type of emergency:

Type of EmergencyContractorContact Number

Electrical Issue
  • Dodds Electrical Services - 08 9587 0222

Plumbing / Water Leaks
  • Property Plumbing & Gas - 0401 939 332

Security / Lock Issues
  • Prestige Lock Service - 1800 300 399

Air Conditioning Faults
  • Mouritz Air Conditioning - 1300 369 690

Please note:
  • These contacts should be used strictly for emergencies during the closure period.
  • Ensure to retain copies of all invoices/receipts and take photos where possible, as these will be required for reimbursement and insurance purposes.
  • For all other non-urgent issues, please submit a request through the Tenant Portal, and our team will assist you after the holiday period.

Request Maintenance

For all general maintenance issues, please submit your request through the PropertyMe Tenant Portal. 

Click here to log in to the Tenant Portal

Need help submitting a maintenance request? 
Follow our step-by-step guide provided by PropertyMe: 👉How to Submit a Maintenance Request

This ensures your request is tracked and actioned promptly during our business hours.

Emergency Maintenance (After Hours)

If you are experiencing an emergency outside of business hours and cannot contact your Property Manager, please follow the guidance below. 

Emergency Situations Include:
  • Burst water pipes
  • Blocked toilet (if it’s the only toilet in the home)
  • Gas leak
  • Broken glass presenting safety risks
  • Fallen power lines
  • Fire
  • Break-in or property damage from forced entry
  • Electrical faults posing a risk to safety
  • Severe water damage to flooring or carpets from storms or burst pipes
In these situations, you are permitted to contact an emergency tradesperson directly if you cannot reach your Property Manager and urgent action is required to prevent harm or further damage. 

💡 Tip: Make sure you retain all receipts and take photos (where safe and appropriate), as this may be needed for reimbursement or insurance purposes. 
📌 For all other non-urgent maintenance, please log your request through the Tenant Portal.


Emergency Contacts Outside of Normal Working Hours


Plumbing

  • HD Plumbing & Gas – 0416 435 789

Glass Repairs

  • Rockingham Glass – 08 9527 1794

Electrical

  • Dodds Electrical – 08 9587 0222
  • Bara Electrical – 08 6206 6899
  • Synergy (Electricity Supplier) – 13 13 51

Gas

  • Alinta Gas – 13 13 51
  • Kleenheat Gas – 13 13 52

Locksmith

  • Prestige Lock Service – 1800 300 399

Emergency Services

  • Police (Life-threatening emergencies) – 000
  • State Emergency Services (Storm, flood, roof damage) – 1300 130 039

Emergency Situations Guide for Tenants

Break-In & Glass Damage

  • Contact the police immediately and report the break-in.
  • Obtain a police report number and notify your Property Manager by the next working day.
  • Failure to provide a police report number may result in glass replacement costs being charged to you.
  • For insurance purposes, take photos of all damage and email them to your Property Manager along with the police report number and a description of the damage within 24 hours.
  • If the breakage was caused by an act attributable to you, you must arrange and pay for repairs yourself.
  • If further security measures are required, contact an emergency maintenance provider:
    • Rockingham Glass
    • Prestige Lock Service
  • Ensure all incidents are reported to your Property Manager on the next working day.


Hot Water System Issues

  • If you have a gas hot water system, check that the pilot light is on.
  • If it remains non-functional after hours, you may contact a plumber directly.
  • Notify your Property Manager the next working day.
  • Emergency plumbers:
    • HD Plumbing & Gas – 0416 435 789


Gas Leak

  • During business hours: Contact your Property Manager immediately.
  • On weekends or public holidays: Contact an emergency plumber below and report to your Property Manager the next working day.
    • HD Plumbing & Gas – 0416 435 789


Electrical Hazard

  • No power? Contact Western Power at 13 13 51 or visit Western Power's website for outage details.
  • Extreme emergencies only: If an electrical fault may cause injury or property damage, contact an electrician and notify your Property Manager the next working day.
    • Dodds Electrical – 09 9587 0222
    • Bara Electrical – 08 6206 6899


Burst Water Pipe

  • Turn off the water mains immediately.
  • Contact an emergency plumber directly and inform your Property Manager the next working day.
    • HD Plumbing & Gas – 0416 435 789


Fallen Power Lines

  • Call Western Power immediately at 13 13 51.


Lost Keys or Locked Out

  • You may contact a locksmith directly at your own expense.
  • During office hours: Visit our office to borrow a key (must be returned the same day with valid ID).
  • After hours: You must call a locksmith to regain access.
    • Prestige Lock Service – 1800 300 399

Vehicle Impact to Building

  • Try to contact your Property Manager first.
  • If an injury has occurred, call an ambulance (000).
  • Contact the Police and obtain a police report number.
  • Call SES (State Emergency Service) at 1300 130 039.
  • If plumbing or electrical damage occurs, contact an emergency plumber/electrician immediately.
  • For water damage, notify your Property Manager for flooring repairs.
  • If the property suffers structural damage, flooding, or electrical hazards, do not stay in the house.
  • Your Property Manager will liaise with the owner to arrange insurance-related repairs.


Severe Storm Damage

  • Try to contact your Property Manager first.
  • If an injury has occurred, call an ambulance (000).
  • Call SES (State Emergency Service) at 1300 130 039.
  • Follow the steps above for plumbing, electrical, flooring, and structural damage.


Severe Property Damage (Explosion, Collapsed Ceiling)

  • Try to contact your Property Manager first.
  • If an injury has occurred, call an ambulance (000).
  • If fire occurs, call the fire brigade (000).
  • Call SES (State Emergency Service) at 1300 130 039.
  • Follow the steps above for plumbing, electrical, flooring, and structural damage.

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